💡 常見問題 FAQ & Help Center

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中文常見問題 (Chinese) English FAQ

中文常見問題

1. 會員帳號與點數

Q：首次購物需要註冊嗎？
歡迎加入 JUSPIRIT！雖然非會員也能結帳，但我們強烈推薦您先加入會員。會員可享有專屬客服、查看歷史訂單、收藏商品、以及最重要的「累積會員點數與回饋金」。

Q：如何登入/註冊？
點選官網右上方的「會員帳號」按鈕，可選擇以 FB (Facebook)、Line 或 E-mail 註冊。

⚠️ 重要提醒 (Important)：
請務必 「固定使用同一種方式」登入！
系統無法合併不同帳號。若您第一次用 FB 登入，下次請繼續用 FB 登入。若改用 Line 或 Email 登入，系統將視為新帳號，您的會員點數與等級將無法累積或合併。

2. 訂單與付款

Q：下單後沒有付款，還可以補刷卡/轉帳嗎？
可以的！若您下單當下未完成付款，請依照以下步驟重新付款：

  1. 點選官網右上角 [會員帳號] → [我的帳號]。
  2. 進入 [訂購記錄] → 點擊該筆 [訂單編號]。
  3. 進入訂單明細頁面後，即可看到付款按鈕。

※ 若原本選擇「銀行轉帳」想改成「刷卡」，通常在該頁面也能重新選擇付款方式（如下圖）。

重新付款說明

Q：如何追蹤我的包裹進度？
同樣進入 [我的帳號] → [訂購記錄]，點擊訂單編號後，頁面會顯示目前的配送狀態（如：已發貨、備貨中）。

3. 修改訂單與配送

Q：訂單成立後，可以修改內容或取消嗎？
在包裹「尚未寄出」前：您可以聯繫客服協助修改商品、更換付款方式或取消訂單。
包裹「已寄出」後：恕無法修改任何資訊。

Q：超商取貨選錯店了，可以改嗎？
寄出前：請立即聯繫客服更改。
寄出後：無法更改。更改門市可能會導致物流作業延誤，若有急用請務必下單前確認門市正確。

Q：收到包裹覺得有異常？
若包裹外箱有嚴重破損、或內容物有誤，請 立即拍照並透過右下角聊天視窗或 Email 聯繫我們，我們將優先為您處理。

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Global FAQ (English)

1. Membership & Login

Do I need to register?
Welcome to JUSPIRIT! We highly recommend becoming a member to earn loyalty points, save favorite items, and access exclusive coupons. You can sign up via Facebook, Line, or Email.

⚠️ IMPORTANT: Keep your login method consistent!
If you first logged in with Facebook, please continue using Facebook.
If you switch to Line or Email later, the system will create a new account, and your points/membership level will NOT be merged.

2. Orders & Tracking

How do I confirm my order?
After clicking the green "Place Order (立即下單)" button, you will receive a confirmation email. If you don't see it, please check your spam folder or contact us.

Payment Not Completed?
If you closed the page before paying, you can pay later (within 3 days):
Go to [My Account] → [Order History] → Click your Order Number → Click the Payment Button.

How to track my package?
Find your order in [Order History] to see the tracking number.
You can track your package via 17TRACK.

3. Payment Issues

Why did my credit card payment fail?
We use NewebPay (a secure Taiwanese payment gateway) for all transactions. If your payment fails, it is usually due to:

  • 3D Secure Verification: Your bank may require an OTP code sent to your phone. Please ensure you can receive SMS.
  • International Restrictions: Your bank might block overseas transactions (we are based in Taiwan). Please contact your bank to authorize the charge.
  • Card Info: Check if the card number, expiry date, or CVC is correct.
  • Limit Exceeded: Insufficient funds or credit limit reached.

Tip: If the connection times out, please check your internet and try again. If issues persist, try a different card.

4. Modifications & Help

Can I modify/cancel my order?
Before Shipping: Contact us immediately. We can help modify or cancel.
After Shipping: Orders cannot be changed once dispatched.

*Note: If a refund is issued due to personal cancellation, transaction fees charged by the bank/platform may not be refundable.

What if my package is damaged?
Please contact your local carrier first for a damage report, and then email us with photos. We will assist you with the claim.

📞 聯繫我們 (Contact Us)

若以上 Q&A 無法解決您的問題，歡迎透過以下方式聯繫：
If you have further questions, please contact us:

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